Download our new report to learn why payment gateways are vital to a great online CX

A good customer experience (CX) makes shoppers 3.5x more likely to make additional purchases from a retailer and 5x more likely to recommend that business to friends and family. And those companies that place a greater focus on CX tend to achieve better financial performance than their competitors.

However, as retailers try to optimise the online shopping journey it's not uncommon to neglect the payment process, even though payments are that crucial final step in clinching a sale and ensuring the customer has a great experience.

Based on interviews with ecommerce experts and user experience studies, this guide shows how the right payment gateway could help deliver tangible improvements to your customer experience and conversion rates.

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